People often ask how Forum4Change, where - working with actors - we create 'forum theatre' around specific issues, might work as part of their training and development programme. You can find out more about Forum4Change here, and the following case study - where we delivered Diversity and Equality training - will also give you a better understanding of what we can achieve together:
Case Study: London Borough of Havering
The Client:
London's third largest Borough, with a population of over 220,000, employs over 8,000 staff and holds both “Corporate Investors in People” and “Positive About People with Disabilities” awards.
The Challenge:
To design and deliver a forum theatre programme for Public Realm employees focusing on managing inappropriate behaviour at work. The outcomes set for the programme included:
- Raising awareness about bullying and harassment issues
- The support routes available to staff
- The Council's expectations of staff and managers as set out in its policies.
The programme also needed to address how staff manage their responses when faced with challenging behaviour by the public.
The Solution:
Resound worked closely with departments within Public Realm to identify storylines that would be realistic, relevant and reflected the needs of the different staff groups. Working with Public Realm’s Equality and Diversity Group, Resound created a dynamic and innovative programme which included a high level of participation from delegates. There was also facilitated group work discussing the issues from the scenes and underlining the key learning messages.
The Benefits:
Over 500 delegates attended one of the 18 workshops. Delegates rated the course very highly and significant outcomes were achieved.
What the Client said:
“We have used Resound Training twice to deliver our Diversity and Equality training. Our first cycle of training used Forum Theatre to explore bullying, harassment and inappropriate behaviour. Over 500 delegates attended the halfday training events. It was so highly rated we commissioned them again to explore racial harassment and zero tolerance. This time around even more have attended and the results have been even better.
“Resound's strengths are their preparation and tailoring to local circumstances. Gill is also a strong and confident facilitator and course designer – important qualities when designing bespoke training and dealing with sensitive and emotive issues.”
Dylan Champion
Head of Customer Services and Lead for Equalities in the Public Realm Group
London Borough of Havering
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